CSM General Warranty & Support
Your Protection. Our Commitment.
CSM products are engineered to the highest quality and performance standards. Our warranty program reflects our commitment to long-term reliability, safety, and customer confidence. We stand behind our products and support you throughout their service life.
Warranty Coverage Overview
CSM provides warranty coverage against manufacturing defects in materials and workmanship, subject to proper installation, operation, and maintenance in accordance with CSM guidelines. For vacuum-insulated products, we also offer vacuum integrity warranties, ensuring long-term thermal performance and system efficiency.
What is Covered
Our warranty typically covers:
- Manufacturing defects in materials and workmanship
- Vacuum loss in vacuum-insulated products (where applicable)
- Functional failure of eligible mechanical and electrical components
- Workmanship for complete systems supplied and commissioned by CSM
Note: Coverage period and scope vary by product category.
Warranty Period Highlights
Typical warranty coverage includes:
- Vacuum-insulated products: up to 1–10 years, depending on product type
- Controllers & electronic components: 6 months
- System workmanship (CSM-supplied systems): 1 year
- Consumable / wear parts (e.g. seals, O-rings, filters): limited or excluded
Note: Exact warranty terms depend on the specific product and application.
What is Not Covered
The warranty does not cover:
- Normal wear and tear or consumable components
- Improper installation, misuse, or operation outside specified limits
- Unauthorized modification or third-party repairs
- Damage during transportation not arranged by CSM
- Cosmetic defects that do not affect product function
- Failure caused by contamination, corrosion, or incompatible media
How to Make a Warranty Claim
To ensure fast and effective support, please follow these steps:
1. Inspect products immediately upon receipt
2. Report any issues promptly via email
3. Provide photos, videos, and supporting documentation
4. Obtain a Return Material Authorization (RMA) before returning any product
5. Ship the product according to CSM return instructions
Email: [email protected].
Full Warranty Terms
For complete legal terms, definitions, and procedures, please refer to the official document:
This document governs all warranty claims and supersedes summaries shown on this page.
More Than a Warranty - A Long-Term Partner
CSM does not simply sell equipment. We work as a technical partner, supporting application design, system integration, adaptation, and long-term operation across industries and regions. Our global service network ensures responsive support wherever your system operates.
Contact & Support